Terms and Conditions at Sartodrapia
Sartodrapia functions as an exclusive digital platform serving the continent of Australia. We strictly confine our digital transactions, distribution systems, and product inventory to domestic boundaries. We do not facilitate international transactions, cross-border dispatches, or overseas logistics.
By engaging with our platform, consumers acknowledge that all agreements fall under the exclusive jurisdiction of the laws belonging to the Commonwealth of Australia , specifically aligned with the Australian Consumer Law (ACL) set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth) .
Transaction Framework and Doorstep Settlement
To establish a transparent commercial process across Australia, our platform employs a singular payment arrangement:
- Cash on Delivery (COD): Every transaction operates through physical doorstep settlement when your parcel arrives.
- Zero Advance Collection: No electronic payment gateways, card fields, or digital processing setups exist during online checkout.
- Full Cost Disclosures: The price displayed at the digital checkout represents the total commitment. We implement an absolute zero-tariff system for transport, meaning there are no hidden fees, delivery additions, or packing expenses.
The customer renders the precise order value directly to the logistics representative upon physical handling of the package.
Logistical Handling and Distribution Timeline
We maintain distinct stages to manage the distribution of your garments across Australian regions. Our timeline consists of two main operational segments:
1. Internal Processing: We allocate 2 operational business days solely for order collection, structural packaging, and hand-off to our delivery network.
2. Transit Route: The domestic logistics provider requires an additional 1 to 2 business daysto move the parcel from our facility to your designated Australian address.
Therefore, the comprehensive window from initial online submission to domestic arrival ranges between three and four business days. These durations apply to standard business operational periods, excluding weekends and public holidays across Australian states.
Order Cancellation Parameters
We allow customers to cancel orders, subject to precise operational boundaries tied to our distribution system:
- Permissible Cancellation Window: You can cancel an order without penalty as long as the inventory remains physically within our warehouse facility.
- Dispatched Orders: Once the parcel leaves our loading bay and enters the custody of our third-party logistics network, the system locks the shipment.
- Mandatory Delivery Completion: Once dispatched, the transit process cannot be intercepted. The delivery must proceed to the destination address, and the doorstep settlement must be processed as ordered.
Structural Return Rules and Consumer Rights
We provide a thirty-day returns structure that activates the exact day the delivery courier hands the package to the customer. This arrangement operates within strict legal boundaries under the ACL regarding item quality.
Faulty or Defective Deliveries
If a garment arrives damaged, structurally compromised, or completely incorrect relative to your online confirmation, you must notify our team by writing to dress@sartodrapia.com.
Upon receiving your notice, we coordinate a complimentary reverse-logistics courier to collect the item from your address. The customer incurs no collection costs or return fees.
Warehouse Assessment Phase
Once the returned package reaches our processing centre, our inventory team holds the item for a mandatory twenty-four-hour window. During this period, we inspect the garment's structural state to verify the defect or layout error.
Resolution Steps
Following our inspection, we initiate one of the following steps:
- We assemble and dispatch a direct replacement garment to your address.
- If a replacement is impossible due to stock shortages, or if the structural damage cannot be repaired, we provide a full refund of the purchase amount.
Bank Transfer Remittance Process
Because we operate via Cash on Delivery, we do not hold any digital accounts or nilling details for our customers. To process a refund, our team will send a formal email request from dress@sartodrapia.com to obtain your banking details.
Once you provide these details, we initiate a manual bank transfer. The processed funds typically take up to seven business days to appear in your bank account, depending on your banking institution's processing speeds.
Restocking Policy
We do not apply any restocking penalties, processing subtractions, or administrative handling deductions to passed return transactions.
Change of Mind Policy Exclusion
Under the rules of the Australian Consumer Law, businesses are not legally required to accept returns based on a change of mind.
Because we provide clear sizing information and detailed product displays, we do not accept returns, item exchanges, or refunds if a customer simply changes their mind, dislikes a style after delivery, or alters their personal preference. We ask all consumers across Australia to review their item selections before completing checkout.
Consumer Support Operations
We maintain a dedicated customer help desk to assist with platform questions, transit updates, or return requests.
Our support staff is available from 9:00 AM to 5:00 PM Australian Eastern Standard Time (AEST), Monday through Friday . The support office is closed on weekends and nationwide public holidays. For assistance during operational hours, please email dress@sartodrapia.com .