Shipping Policy at Sartodrapia
Sartodrapia maintains an exclusive operational structure dedicated solely to the domestic Australian market. We do not facilitate international shipping, overseas forwarding, or global logistical arrangements. Our entire inventory remains stationed within domestic warehouses, and we distribute garments exclusively to physical street addresses, suburbs, and residential locations across all states and territories within mainland Australia.
By limiting our operations strictly to Australia, we ensure that our logistical pathways comply with the Australian Consumer Law (ACL) . This localized focus allows us to manage our distribution network directly, ensuring transparency from the moment you finalize your order on our platform to the moment the package arrives at your designated doorstep.
Processing Protocols and Hand-off
The distribution process begins immediately after you complete your selection on our online storefront. We allocate 2 full business days to prepare your order. During this processing phase, our warehouse staff locates your selected items, completes a rigorous physical quality check, packs the garments securely to prevent transit damage, and prepares the shipping documentation.
Once the physical packaging is complete, we hand over the secure parcel to our domestic logistics partners. This internal preparation window of 2 business days operates Monday through Friday, excluding public holidays. Orders received during the weekend or on national holidays begin their processing cycle on the subsequent business day.
Transit Pathways and Final Arrival
Following the transfer of your package to our third-party domestic shipping network, the transit phase commences. Our logistics partners require 1 to 2 business days to transport your parcel from our centralized warehouse to your delivery address.
Depending on your specific location within Australia; whether you reside in a major metropolitan centre like Sydney or Melbourne, or in a regional area; the transit duration varies slightly but remains strictly within this one to two business day window. Consequently, the total duration from your initial order on our platform to physical arrival at your doorstep ranges between 3 and 4 business days.
Doorstep Settlement and Zero-Tariff Structure
We operate under a transparent tariff structure designed to eliminate unexpected expenses during the selection and acquisition of your apparel. We apply an absolute zero-cost policy to all domestic shipping, handling, and distribution services.
- No Shipping Fees: Delivery remains entirely complimentary for every single residential and business address across Australia, with no minimum purchase thresholds.
- No Hidden Charges: The price displayed on your checkout screen represents the exact amount you pay. We do not add fuel surcharges, packing fees, or regional delivery penalties.
- Cash on Delivery (COD): Since our payment framework functions exclusively on a Cash on Delivery model, the courier representative collects the full invoice amount at your door. We do not collect payments online.
Unsuccessful Delivery and Logistics Redirection
To complete the cash settlement and receive your parcel, an individual must be present at the designated delivery address. If the courier attempts delivery and finds no one available to settle the invoice, the following steps occur:
- Notification Card: The delivery driver leaves a physical notification card at your door detailing the attempted delivery and rescheduling instructions.
- Alternative Coordination: Our local logistics partners hold the parcel securely at a nearby depot and schedule a secondary doorstep delivery attempt.
- Operational Return: If multiple attempts fail or if contact cannot be established within five business days, the parcel returns to our central facility, and the order is cancelled.
Customer Support and Logistical Queries
Our customer support desk is available to assist with tracking requests or shipping questions. Our team operates from 9:00 AM to 5:00 PM Australian Eastern Standard Time (AEST), Monday to Friday . Please contact our support representatives directly by writing to dress@sartodrapia.com.